UK Patient Voice Awards 2023

Review

Recognising the most unique and valuable patient review that showcases the provider's commitment to delivering excellent patient experiences and care, making it easier for people researching healthcare online to make informed decisions about their health.

Nominees will be entered automatically into this category when they submit a review along with their entry for one of the eligible categories above.

Winner

Medical & Allied

HCA Healthcare UK
For their transparent and open approach to collecting and publishing over 30,000 up-to-date patient reviews across all their locations and consultants, and demonstrating unwavering commitment to providing patients with a modern and trusted experience when it comes to selecting their care.

Highly Commended

Spire Healthcare
For openly publishing all their hospital reviews on their website and consistently receiving high ratings and positive feedback from patients.
UK Addiction Treatment
For their dedication to providing care in a field that is not always straightforward and often requires long-term treatment, UKAT has demonstrated a genuine openness to collecting feedback from all their patients and publishing that feedback publicly on their site. Their receptiveness to ensuring they use feedback to drive even better care is reflected by the fact that they have acknowledged and replied to every single review.

Dental

Quality Dental Group
For their dedication to transforming dentistry into an eagerly anticipated, positive, patient-centred experience and ensuring that every interaction with their practices is joyful and stress-free for both patients and staff - as reflected in their consistent reviews and high trust score.

Highly Commended

Portman Dental
For consistently collecting and publishing a high volume of positive patient reviews online across all their practices.
SmileOne Dental
For their unwavering commitment to publishing feedback for prospective patients seeking treatment, ensuring transparency and trust in their dental care services.

Winner

Moorfields Private Eye Hospital
For their remarkable commitment to ensuring 'no patient is left unheard', collecting over 2000 reviews at a single location in a year, and responding to 99% of patient feedback, all the while establishing a seamless process for sharing patient insights across the organisation.

Highly Commended

Benenden Hospital
For their dedication to ensuring every patient is heard and using automated feedback requests to capture transparent feedback, they've become one of the most reviewed independent hospitals on Doctify in the UK.
Kingsbridge Private Hospital
For their pioneering efforts in feedback collection across the group, they have emerged as one of the most reviewed hospitals in Northern Ireland. Their forward-thinking approach has resulted in the establishment of a Customer Experience department and the transparent publication of hospital and consultant reviews on their site, aiding patients in finding the right clinician.

Winner

Medical & Allied

Midlands Ultrasound and Medical Services (MUMS)
For their dedication to collecting transparent reviews from all the patients they see, proactively engaging with the feedback and responding to 99% of it, and diligently implementing improvements based on patient experiences.

Highly Commended

Check4Cancer
London Medical

Dental

Quality Dental - Shoreham
For their unwavering dedication to actively collecting patient feedback, amassing a remarkable volume of up-to-date reviews, and achieving an impressive 99% response rate by consistently prioritising acknowledgement of the patient input they receive.

Highly Commended

Kingsend Dental - Ruislip
SmileOne Dental - Pimlico

Winner

Medical

Professor Mark O'Donnell, Vascular Surgery
For being among the most reviewed consultants on the platform and consistently responding to a significant number of reviews, acknowledging both positive and negative feedback to ensure ongoing improvement and the delivery of the very best care.

Highly Commended

Mr Ben Eddy, Urology
Dr Vassiliki Bravis, Endocrinology

Dental

Dr Balawal Rehman, Dentistry
For his unwavering commitment to exceptional patient experiences, from the first visit to actively engaging with feedback, he contributes to a community of informed choices, helping others discover the best local dental care.

Highly Commended

Dr Mireia Rodriguez Espuna, Dentistry
Dr Irene Kaimakamis, Dentistry

Allied

Mr Liam Stapleton, Podiatry
For his steadfast commitment to transparency and consistent collection and publication of a high number of meaningful reviews across a spectrum of conditions and treatments.

Highly Commended

Mrs Claire Freeman, Podiatry
Mr Richard Soper, Acupuncture

Winner

Healthcare Group

Nuffield Health
"Honestly, I’ve never been in a hospital and felt more at ease. My son's first ever operation having his tonsils and adenoids removed, and every single nurse, doctor, receptionist, cleaner, worker that I came across were so lovely and kind and reassuring. My son's Irish nurse was the most loveliest person ever. And I couldn’t thank his doctor prof. Kotecha and his anaesthetist enough, they have been amazing from start to finish. We’ve waited over 4 years on the nhs for this operation, and couldn’t wait any longer. Best decision I’ve ever made for my son, and I’m so glad I make the decision to go Nuffield. The most cleanest, professional, lovely, tidiest place. I honestly couldn’t praise it any more. 0 faults at all. The biggest thank you to Professor Kotecha, you have changed my sons life. I couldn’t be more grateful. Thank you so much."

Hospital

The Clementine Churchill Hospital (part of Circle Health Group)
"The hospital staff were always friendly and efficient when I attended my appointments with Mr Allardice. The physiotherapy sessions were one of the reasons for my quick recovery. I was seen to by a couple of physiotherapists during my visits. The prescribed exercises were explained in detail and the PhysiApp made it easy to follow at home as there were written explanations and videos. A few months later when my foot was healed, I was struggling to get back into running. It was a psychological blockage not a physical one. The physio had me run on the Alter G treadmill which uses air to lighten the weight that you put on your feet. After being strapped in, he increased my body weight from 20% to 100%, showing me that I could run pain free!"

Practice

GenesisCare Portsmouth
"Every member of staff I met was so friendly The treatment was professional, caring and punctual which was so important when you struggling to hold your bladder. Komi, Danielle, Janka, Iona and Clare manage to put you at such ease you almost forget why you are there, I was very impressed by the whole experience at GenesisCare."

Healthcare Professional

Dr Anna Martinez, Dermatology
"I am absolutely thrilled to write a glowing review for Dr. Anna Martinez. This remarkable doctor has made a significant impact on my grandson's life and has truly been a game-changer for him. After months of enduring anguishing pain from an undiagnosed skin condition and receiving incorrect treatments from the NHS, we were fortunate enough to find Dr. Martinez. Her quick thinking and decisive actions have been nothing short of life-altering. She wasted no time in getting my grandson admitted to a nearby hospital, where he finally received the care and attention he so desperately needed. Within just one night under Dr. Martinez's recommended care, we witnessed a remarkable turnaround in my grandson's condition. His healing progress was nothing short of miraculous. It was a breath of fresh air to see him finally experience relief from the relentless suffering he had endured for far too long. Dr. Martinez was kind and attentive and employed her knowledge and expertise to find the best possible solution for my grandson's undiagnosed skin condition. She went above and beyond to ensure that my grandson received the highest level of care. I cannot express my gratitude enough to Dr. Anna Martinez. She has not only transformed my grandson's life but also provided our family with much-needed peace of mind. Her friendly demeanour and genuine concern for her patients make her an exceptional healthcare professional. I wholeheartedly recommend Dr. Anna Martinez. She is a true gem in the medical field, and we are incredibly fortunate to have found her."

Shortlist

Medical & Allied

Bodyset
Circle Health Group
HCA Healthcare UK
Spire Healthcare
The Whiteley Clinic
UK Addiction Treatment

Dental

Obex Dental
Portman Dental
Quality Dental Group
Smile Clinic Group
SmileOne Dental
Today's Dental Group

Shortlist

Benenden Hospital
Candover Clinic
Chelsfield Park Hospital
Kingsbridge Private Hospital Belfast
London Bridge Hospital, HCA UK
Moorfields Private Eye Hospital
OSD Healthcare
Spire Manchester Hospital
St John & St Elizabeth Hospital
The London Clinic

Shortlist

Medical & Allied

Check4Cancer
Herts & Essex Fertility Centre
London Gynaecology
London Medical
Marylebone Health Group
MUMS - Midlands Ultrasound and Medical Services
Oasis Bradford
Paediatric Diagnostics
Sanctuary Lodge
The London Upright MRI Centre

Dental

5 Dental & Skin
Albion Dental - Brighton
Crossways Dental - Coulsdon
Damira Dental Studios - Hillcrest Dental Practice
Dentalessence - Burgess Hill
Dove Holistic Dental Centre
Kingsend Dental - Ruislip
London City Smiles
Quality Dental - Shoreham
SmileOne Dental - Pimlico

Shortlist

Medical

Mrs Ami Shukla, Obstetrics & Gynaecology
Mr Ben Eddy, Urology
Mr Chakri Munipalle, General Surgery
Mr Fizan Younis, Orthopaedic Surgery
Mr Gentle Wong, Ear nose & throat Surgery
Professor Howard Branley, Respiratory Medicine
Professor Mark O'Donnell, Vascular Surgery
Dr Sunila Jog, Paediatrics
Dr Vassiliki Bravis, Endocrinology
Dr Vimalendran Ratheesh, General Practice

Dental

Dr Balawal Rehman, Dentistry
Dr Christine Mei Ling Ma, Dentistry
Dr Irene Kaimakamis, Dentistry
Dr Kellie Jones, Dentistry
Dr Kevin Diba, Dentistry
Dr Mireia Rodriguez Espuna, Dentistry
Dr Renata Guzik - Jagus, Dentistry
Mr Ruairi Barr, Dentistry
Dr Tarun Nagpal, Dentistry
Dr Vikas Bajaj, Dentistry

Allied

Mr Augustin Hadonou, Physiotherapy
Mr Charlie Goodchild, Physiotherapy
Ms Christine Clayton, Dental Care Professional
Mrs Claire Freeman, Podiatry
Miss Ghazaleh Rahimi, Podiatry
Miss Giulia Volpe, Osteopathy
Miss Leah Amin, Dental Care Professional
Mr Liam Stapleton, Podiatry
Mr Richard Soper, Acupuncture
Mr Ryan Marcovich, Psychotherapy

Shortlist

Cleveland Clinic London
Cleveland Clinic London became as the first hospital in London to successfully conduct a total knee replacement using an augmented reality-based surgical platform designed with artificial intelligence and machine learning.
Edward Ridyard @ NewMedica
Mr. Ridyard is an Ophthalmologist with expertise in medical and surgical Glaucoma, Complex Cataract Surgery, and general Ophthalmic conditions. His work on the patient care pathway has been well executed.
Neesha Patel @ Pure Perio
Neesha Patel, the Clinical Director at Pure Periodontics and Consultant Periodontist at Kings College Hospital, brings extensive experience in general practice, hospital settings, restorative dentistry, and oral and maxillofacial surgery to her roles.
Royal Brompton
Royal Brompton Hospital was responsible for the UK’s first TEVAR procedure with a unibody stent.
The London Clinic
Utilising AlterG treadmill with NASA technology for lower limb rehabilitation.
Vik Veer
Vik Veer is fast becoming one of the most recognisable content creators in the healthcare space. His video's focused on educating patients have gathered millions of views.

Shortlist

Birdie
All-in-one homecare software.
Dentally
Cloud-enabled solution for faster and simpler dental practice management.
Flo
Female health app for tracking ovulation, periods, and pregnancy.
Hertility
At-home hormone and fertility tests for women.
Scan.com
An easier way to schedule a healthcare scan.
Streets Heaver / Compucare
Hospital management software that brings staff, patients, information and applications together.

What are the Patient Voice Awards?

The Patient Voice Awards is a recognition programme that celebrates and honours healthcare providers who go above and beyond to prioritise patient experiences and place patient voices at the heart of their care. We are dedicated to acknowledging those who share our deep commitment to using patients' voices as a catalyst for positive change within the healthcare landscape. This annual programme is a testament to the significance of transparency, trust, and dedication of healthcare providers to deliver exceptional care and elevate the overall patient experience.

Why are we doing this?

We are confident that the Patient Voice Awards can significantly improve the healthcare industry by celebrating those who champion patient-centred care, trust, transparency and innovation.

Patients, more than ever, seek personalised care, and they should be the ones influencing improvements in the healthcare industry. By recognising those who effectively use patient feedback to drive positive changes, our mission is to inspire future generations of healthcare professionals to do the same. We want them to prioritise patient voices as the cornerstone behind their care, ensuring that every patient's experience is exceptional and that the patient remains at the heart of their practice.

Who can participate?

Awards are open to all providers, regardless of whether they use Doctify to harness the power of patient feedback. Entries are welcome from various specialties, including medical, dental, allied health, social care, and digital healthcare solutions. The awards are open across:

United Kingdom
United Arab Emirates
Australia
Germany
Austria

This inclusivity allows healthcare professionals from diverse backgrounds and locations to join in celebrating patient-centric excellence.

Is there a fee to enter?

No, there is no fee to enter the Patient Voice Awards. Participation is entirely free, making it accessible to healthcare providers who are dedicated to patient-centric care and utilising patient feedback to improve their services.

How long are the awards open for?

The Patient Voice Awards are open for submissions from October 31st to December 15th, 2023.

After the submission period ends, our internal awards committee will select the shortlist, and then the judges will determine the winners. The finalists will be announced end of January, with the winners revealed in early February 2024.

Can I submit multiple entries?

You are welcome to enter as many categories as you are eligible for. However, please note that you can only make one submission per category.

How are with winners selected?

Winners are determined through a two-step process. First, we evaluate all nominations to create a shortlist, which will then be shared with an independent panel of judges who will further deliberate to select the winners.

Who are the judges?

We are thrilled to welcome a distinguished panel of experienced industry experts who will play a pivotal role in helping us choose the winners of this year's Patient Voice Awards. Each of them brings unique experiences and knowledge that will serve as a guiding compass in selecting those who share our ethos and are reshaping healthcare by listening and responding to patient voices.

Mr James Fellowes, CEO of DICT8 and a Healthcare and Tech Entrepreneur.
Mr Fellowes is an Experienced Chief Executive Officer with a demonstrated history of working in the hospital & healthcare industry.
Dr Cath Spencer-Smith, Director of Private Practice Ninja and a Consultant Physician in Sport and Exercise Medicine.
Dr Spencer-Smith is an award-winning expert in business and marketing within the realm of private practice.
Mr Christopher Chandler, Consultant Neurosurgeon.
Mr Chandler is an experienced consultant in both adult and paediatric neurosurgery, who leads the Paediatric and Adolescent Neurosurgical Service at King’s College Hospital
Dr David Powell, General Practitioner.
Dr Powell is a highly experienced GP with over 30 years of expertise, including leading a large practice and focusing on program development to improve clinical care and services for patients.
Priv.-Doz.Dr. Harald K. Widhalm, Orthopaedic and Trauma Surgeon.
Priv.-Doz.Dr. Widhalm leads the sports medicine clinic at the Medical University of Vienna and maintains a private practice in Vienna's first district.
Mr Tom Sackville, CEO of the International Federation of Health Plans
Mr Sackville currently chairs the board of trustees for the Family Survival Trust and has previously served as the Parliamentary Under-Secretary of State for Primary Care and Public Health in the United Kingdom.

What are the key judging criteria?

Entries are evaluated on a range of criteria that assess patient satisfaction, engagement, and the excellence of patient-centred care provided by the nominee. Key criteria include:

Volume of reviews: An indication of the nominee's commitment to securing feedback from every patient they see.
Ratings: A measure of the overall patient satisfaction.
Recency of feedback: Highlights the nominee's dedication to continuous collection of current patient insights.
Replies to feedback: Demonstrates the nominee's proactive approach and responsiveness to patient feedback.

The length of the entry isn't what matters most; it's the quality we value. Our aim is to recognise providers who consistently prioritise patient feedback and demonstrate commitment to delivering high-quality care, ensuring that their services are ever-evolving based on patient needs.

INTRODUCING THE WINNERS!

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Medical

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