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Patient Voice Awards 2023

INTRODUCING THE WINNERS!

Congratulations to our 2023 Patient Voice Awards winners. 

We received hundreds of nominations and the judges were blown away by those who've gone above and beyond to amplify patient feedback and drive impactful improvements.

Award Categories

Practice

Celebrating a practice that places patient experiences at the heart of their care, actively seeks patient feedback to enrich these experiences, and continuously strives to align their services with patients’ needs and preferences.

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Healthcare Professional

Acknowledging a healthcare provider committed to actively listening to patient experiences and feedback, valuing the insights and suggestions provided by their patients, and harnessing their voices as a driving force for positive change.

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Review

Recognising the most unique and valuable patient review that showcases the provider's commitment to delivering excellent patient experiences and care, making it easier for people researching healthcare online to make informed decisions about their health.

Nominees will be entered automatically into this category when they submit a review along with their entry for one of the eligible categories above.

Healthcare Innovator

Recognising providers who exceed expectations in creating innovative and unique solutions that enhance patient care and experiences.

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Digital Pioneer

Celebrating pioneers behind apps, practice software, and digital tools that improve patient experiences and streamline healthcare.

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Property 1=Healthcare Professional

Healthcare Professional
Acknowledging a healthcare provider committed to actively listening to patient experiences and feedback, valuing the insights and suggestions provided by their patients, and harnessing their voices as a driving force for positive change.

Winner

  • Dr Christos Apostolou, General Surgeon
    For his dedication to trust and transparency, and commitment to collecting and publishing a high volume of patient feedback while actively engaging with insights, he embodies excellence, elevating the patient experience to unparalleled heights.

Highly commended

  • A/Prof Jeremy Grummet, Urologist
  • Dr Stephen Tattersall, Gastroenterology
Property 1=Practice

Practice
Celebrating a practice that places patient experiences at the heart of their care, actively seeks patient feedback to enrich these experiences, and continuously strives to align their services with patients' needs and preferences. 

Winner

  • Maryvale Private Hospital
    For their exceptional achievement in collating a high volume of reviews across diverse specialities and offering patients trustworthy and current feedback for various conditions and procedures, pivotal for an exemplary healthcare experience.

Highly commended

  • Knox Orthopaedic Group
  • Surgical Associates Melbourne
Property 1=Review (1)

Review
Recognising the most unique and valuable patient review that showcases the provider's commitment to delivering excellent patient experiences and care, making it easier for people researching healthcare online to make informed decisions about their health.

Winner

Healthcare Professional

  • Dr Jacinta Coleman, Paediatrician, Psychiatrist
    "We cannot thank Jacinta enough, she has helped start to bring our child back to us. Her active listening to us and engaging with our child at their level has enabled recovery to begin. Jacinta made many accommodations specific to our child to assist with moving forward to allow health both physical and mental to be repaired. We know we still have a long road ahead but with Jacinta's guidance we are filled with hope."

Practice

  • Gastroenterology Specialist Care
    "Dr. Anton and the entire staff at Gastroenterology Specialist Care are beyond amazing. Dr Anton saw my mom when she was at St John of God and he looked after her with such care, and compassion. he even spoke to her in her native language and that made her feel at ease. She was looking forward for her appointments with Dr Anton. We never felt rushed, and he always asks if we have any other questions. He’s awesome. Also, when he knew that my mom was not covered by Medicare the staff opted to deal with the insurance themselves. It was such a great relief."
Property 1=Healthcare Innovator

Healthcare Innovator
Recognising providers who exceed expectations in creating innovative and unique solutions that enhance patient care and experiences. 

Winner

  • Dr Stephen Cole
    For actively embracing digital methods to further engage and educate patients, alongside utilising patient feedback to bring a more holistic approach to pregnancy care and innovate within high-risk pregnancies, maternal-fetal medicine, and fetal surgery.
Property 1=Digital Pioneer

Digital Pioneer
Celebrating pioneers behind apps, practice software, and digital tools that improve patient experiences and streamline healthcare. 

Winner

  • Magentus (Genie/Gentu)
    For their role in facilitating the seamless exchange of health information, enabling personalised care tailored to individual unique needs, and streamlining the overall healthcare experience.

Let's recognise all this year's Shortlist!

Shortlist

  • Dr Adrian Ling, Vascular
  • Dr Andrew Gray, General Surgeon
  • Dr Arshad Barmare, Orthopaedic Surgery
  • A/Prof Chris Mills, Gastroenterologist
  • Dr Christos Apostolou, General Surgeon
  • Dr Janine Arnold, General Surgeon
  • A/Prof Jeremy Grummet, Urologist
  • Mr Jit Balakumar, Orthopaedic Surgery
  • Dr Mary Ann Johnson, General Surgeon
  • Dr Stephen Tattersall, Gastroenterologist

Shortlist

  • Bendigo Surgical Services
  • CURA Medical Specialists
  • Gastroenterology Specialist Care
  • GutWise on Bedford
  • Knox Orthopaedic Group
  • Maryvale Private Hospital
  • Neurology Network Melbourne
  • Offspring Health
  • Surgical Associates Melbourne
  • Victorian Specialist Surgery & Weight Loss Centre

Shortlist

  • Dr Antonia Shand and Dr Sarah Lyons
    Dr Antonia Shand and Dr Sarah Lyons have been recognised for their work on the first baby to be born in Australia from a transplanted uterus.
  • Christos Apostolou
    Expert in minimally invasive and open surgery for upper gastrointestinal, liver/biliary, pancreatic, and bariatric procedures.
  • Assoc Professor Justin Bessell
    Performed Australia's first Bariatric Sleeve Gastrectomy with the Medtronic HUGO RAS Robot. 
  • Dr Nathan Kerr
    Dr Nathan Kerr has been recognised for his work on Australia’s first commercial MINIject MIGS surgery. 
  • Dr Stephen Cole
    Dr Stephen Cole work on a Maternal Assisted C-section at Epworth has been widely regarded this year.

Shortlist

  • Clinic To Cloud (C2C)
    A trusted leader in cloud-based practice management software. 
  • Dentally
    A cloud solution for faster, simpler dental practice management.
  • Global Health
    Provider of digital health software for Australian Healthcare communities. 
  • HealthLink
    Australasia's largest health IT network, linking over 15,000 medical organisations. 
  • Magentus (Genie/Gentu)
    Practice management software, tailored for specialists. 

FAQ's

What are the Patient Voice Awards?

The Patient Voice Awards is a recognition programme that celebrates and honours healthcare providers who go above and beyond to prioritise patient experiences and place patient voices at the heart of their care. We are dedicated to acknowledging those who share our deep commitment to using patients' voices as a catalyst for positive change within the healthcare landscape. This annual programme is a testament to the significance of transparency, trust, and dedication of healthcare providers to deliver exceptional care and elevate the overall patient experience.

Why are we doing this?

We are confident that the Patient Voice Awards can significantly improve the healthcare industry by celebrating those who champion patient-centred care, trust, transparency and innovation. 

Patients, more than ever, seek personalised care, and they should be the ones influencing improvements in the healthcare industry. By recognising those who effectively use patient feedback to drive positive changes, our mission is to inspire future generations of healthcare professionals to do the same. We want them to prioritise patient voices as the cornerstone behind their care, ensuring that every patient's experience is exceptional and that the patient remains at the heart of their practice.

Who can participate?

Awards are open to all providers, regardless of whether they use Doctify to harness the power of patient feedback. Entries are welcome from various specialties, including medical, dental, allied health, social care, and digital healthcare solutions. The awards are open across:

  • United Kingdom
  • United Arab Emirates
  • Australia
  • Germany
  • Austria

This inclusivity allows healthcare professionals from diverse backgrounds and locations to join in celebrating patient-centric excellence.

Is there a fee to enter?

No, there is no fee to enter the Patient Voice Awards. Participation is entirely free, making it accessible to healthcare providers who are dedicated to patient-centric care and utilising patient feedback to improve their services.

How long are the awards open for?

The Patient Voice Awards are open for submissions from October 31st to December 15th, 2023. 

After the submission period ends, our internal awards committee will select the shortlist, and then the judges will determine the winners. The finalists will be announced end of January, with the winners revealed in early February 2024.

Can I submit multiple entries?

You are welcome to enter as many categories as you are eligible for. However, please note that you can only make one submission per category.

How are with winners selected?

Winners are determined through a two-step process. First, we evaluate all nominations to create a shortlist, which will then be shared with an independent panel of judges who will further deliberate to select the winners.

Who are the judges?

We are thrilled to welcome a distinguished panel of experienced industry experts who will play a pivotal role in helping us choose the winners of this year's Patient Voice Awards. Each of them brings unique experiences and knowledge that will serve as a guiding compass in selecting those who share our ethos and are reshaping healthcare by listening and responding to patient voices.

  • Mr James Fellowes, CEO of DICT8 and a Healthcare and Tech Entrepreneur.
    Mr Fellowes is an Experienced Chief Executive Officer with a demonstrated history of working in the hospital & healthcare industry.

  • Dr Cath Spencer-Smith, Director of Private Practice Ninja and a Consultant Physician in Sport and Exercise Medicine.
    Dr Spencer-Smith is an award-winning expert in business and marketing within the realm of private practice.

  • Mr Christopher Chandler, Consultant Neurosurgeon. 
    Mr Chandler is an experienced consultant in both adult and paediatric neurosurgery, who leads the Paediatric and Adolescent Neurosurgical Service at King’s College Hospital

  • Dr David Powell, General Practitioner. 
    Dr Powell is a highly experienced GP with over 30 years of expertise, including leading a large practice and focusing on program development to improve clinical care and services for patients.

  • Priv.-Doz.Dr. Harald K. Widhalm, Orthopaedic and Trauma Surgeon. 
    Priv.-Doz.Dr. Widhalm leads the sports medicine clinic at the Medical University of Vienna and maintains a private practice in Vienna's first district.

  • Mr Tom Sackville, CEO of the International Federation of Health Plans
    Mr Sackville currently chairs the board of trustees for the Family Survival Trust and has previously served as the Parliamentary Under-Secretary of State for Primary Care and Public Health in the United Kingdom.

What are the key judging criteria?
Entries are evaluated on a range of criteria that assess patient satisfaction, engagement, and the excellence of patient-centred care provided by the nominee. Key criteria include:
  • Volume of reviews: An indication of the nominee's commitment to securing feedback from every patient they see.
  • Ratings: A measure of the overall patient satisfaction.
  • Recency of feedback: Highlights the nominee's dedication to continuous collection of current patient insights.
  • Replies to feedback: Demonstrates the nominee's proactive approach and responsiveness to patient feedback.
 The length of the entry isn't what matters most; it's the quality we value. Our aim is to recognise providers who consistently prioritise patient feedback and demonstrate commitment to delivering high-quality care, ensuring that their services are ever-evolving based on patient needs.