UAE Patient Voice Awards 2023

Review

Recognising the most unique and valuable patient review that showcases the provider's commitment to delivering excellent patient experiences and care, making it easier for people researching healthcare online to make informed decisions about their health.

Nominees will be entered automatically into this category when they submit a review along with their entry for one of the eligible categories above.

Winner

Medical

Dr Murad Awam Abdunabi, Orthopaedic Surgery
For his dedication to collecting and publishing a substantial volume of recent and meaningful feedback across over 100 different conditions and treatments, providing comprehensive insights into what to expect from his care.

Highly commended

Dr Ahmed Abogamal, Rheumatology
Dr Muhammad Baath, Paediatric Surgery

Dental

Dr Tracy Boghossian, Dentistry
For her dedication to collecting a high volume of transparent and relevant patient reviews, gaining insights into unique patient needs, and using this invaluable feedback to improve the quality of care and enhance the overall patient experience.

Highly commended

Dr Ajay Veena Pala, Dentistry
Dr Sanoop George, Dentistry

Allied

Dr Kareen Bekhazi, Psychology
For her unwavering commitment to collecting honest patient feedback from the moment she joined Doctify, and gathering meaningful reviews accompanied by relevant patient stories, ensuring transparency and valuable insights into the patient experience.

Highly commended

Ms Kirsten Duthie, Physiotherapy
Dr Veena Sanjay Ambewadikar, Homeopathy

Winner

Medical

Medi Sense Clinic
For having the highest volume of up-to-date and transparent patient feedback, and for making it easier for patients to share their honest experiences through the Doctify App on their tablet at reception.

Highly commended

Harley Street Medical Centre (UAE
Prime Hospital Garhoud

Dental & Allied

Dental Experts Center
For their commitment to collecting up-to-date patient reviews, resulting in a high volume of meaningful feedback, and driving improvements based on patient experiences with an exceptional 100% response rate, consistently addressing all feedback they receive.

Highly commended

Allied Medical Center
Pearl Dental Clinic

Winner

Healthcare Professional

Dr Arianna D'Angelo, Obstetrics & Gynaecology
"Dr Arianna is the epitome of a classy specialised professional who is at the top of her game. Having been referred to Dr Arianna during an uncertain and stressful time, I was automatically put at ease due to her level of care, attention and specialised knowledge on heart fetal development. The care I received was second to none and I couldn’t recommend Dr Arianna enough. She broke down complex issues into easily digestible information and ensured I was taking the correct medication to support the pregnancy. Dr Arianna is top of her field in specialist care and to have been a patient is an absolute honour. "

Practice

Mediclinic City Hospital
"My nursing team; my ‘angels’ were so caring and professional. I was so lucky to be blessed with nurses who treated me like I was one of their family. I should also mention the ward manager. Nothing was ever too much trouble for him in accommodating me for my ABVD treatments which were a day long. I actually felt a ‘loss’ when I left the hospital on my ‘graduation day’ as I was so used to seeing the nurses and doctors. Special mention to Dr Raki, she assists Dr Fadi with his rounds and she is also a very caring lady."

Shortlist

Medical

Dr Ahmed Abogamal, Rheumatology
Dr Elie Al Ahmar, Obstetrics & Gynaecology
Dr Hana Al Geilani, Psychiatry
Dr Hasan Alogaily, General Practice
Dr Mohammad Majed Tayeh, Dermatology
Dr Muhammad Baath, Paediatric Surgery
Dr Murad Awam Abdunabi, Orthopaedic Surgery
Dr Tara Bardawil, Dermatology
Dr Vibha Sharma, Obstetrics & Gynaecology
Dr Yarub Al Shammary, Oral & Maxillofacial Surgery

Dental

Dr Ajay Veena Pala, Dentistry
Dr Angel Mansoor, Dentistry
Dr Ashievanghuie Deboo, Dentistry
Dr Khalid Hannouneh, Dentistry
Dr Nafash Anne Marie, Dentistry
Dr Rafif Tayara, Dentistry
Dr Roelien Stapelberg, Dentistry
Dr Salahudeen Aboobacker, Dentistry
Dr Sanoop George, Dentistry
Dr Tracy Boghossian, Dentistry

Allied

Dr Ivone de Guadalupe Reis, Psychology
Dr Jeelna Ruparelia, Physiotherapy
Dr Juliot Vinolia, Nutrition
Dr Kareen Bekhazi, Psychology
Dr Kirsten Duthie, Physiotherapy
Dr Michael Stephenson, Podiatry
Dr Mohamed Tal, Psychology
Ms Munawara Mohamed Yahaya, Dietitian
Dr Sophie Lyon, Physiotherapy
Dr Veena Sanjay Ambewadikar, Homeopathy

Shortlist

Medical

Burjeel Hospital for Advanced Surgery
Harley Street Medical Centre - UAE
Harmony Medical Center - Dubai
Medi Sense Clinic
Medical Village
Mediclinic City Hospital
My London Skin Clinic
Prime Hospital Garhoud

Dental & Allied

Allied Medical Centre
Dental Experts Center
First Psychiatry Clinic
Mathur Dental and Orthodontic Clinic
Mirdif Center for Physiotherapy & Rehabilitation
Noralign Functional Rehabilitation
Pearl Dental Clinic
Smile Avenue Dental Clinic

Shortlist

Assad Qureshi
Dr. Assad Qureshi, successfully treated a rare hip dislocation in a four-year-old Omani boy using an innovative procedure, correcting both hips in a single operation.
Aviv Clinics
Aviv Clinics have been noted this year for offering the world's most advanced hyperbaric oxygen program, reversing cognitive decline, biological aging, and treating various medical conditions.
M42
M42, a global leader in healthcare Artificial Intelligence investment, this organisation introduced the Middle East's first centralised healthcare platform, Malaffi.
Noralign Functional Rehabilitation
Noralign Functional Rehabilitation focuses on Physiotherapy, Postural Alignment, and Spinal Therapy to help patients across the UAE.
The Valens Clinic
The Valens Clinic has been noted for the brilliant Mental Health Treatment they have in place within the UAE.
Ved Goswami @ Mediclinic City Hospital
Dr. Ved P Goswami, Consultant Orthopaedic Surgeon, achieved a Middle East milestone by performing the first computer-assisted shoulder replacement surgery, utilising innovative technology for live navigation of the operative site.

Shortlist

Klaim AI
Cuts processing costs for hospitals and clinics, optimising cash flow.
Nabta Health
24/7 support for complex female health issues.
Pura Health
AI-powered health platform that integrates various patient-centric services.
WellX
Personalised and gamified health and life insurance that encourages healthy choices with cashback and rewards.

What are the Patient Voice Awards?

The Patient Voice Awards is a recognition programme that celebrates and honours healthcare providers who go above and beyond to prioritise patient experiences and place patient voices at the heart of their care. We are dedicated to acknowledging those who share our deep commitment to using patients' voices as a catalyst for positive change within the healthcare landscape. This annual programme is a testament to the significance of transparency, trust, and dedication of healthcare providers to deliver exceptional care and elevate the overall patient experience.

Why are we doing this?

We are confident that the Patient Voice Awards can significantly improve the healthcare industry by celebrating those who champion patient-centred care, trust, transparency and innovation.

Patients, more than ever, seek personalised care, and they should be the ones influencing improvements in the healthcare industry. By recognising those who effectively use patient feedback to drive positive changes, our mission is to inspire future generations of healthcare professionals to do the same. We want them to prioritise patient voices as the cornerstone behind their care, ensuring that every patient's experience is exceptional and that the patient remains at the heart of their practice.

Who can participate?

Awards are open to all providers, regardless of whether they use Doctify to harness the power of patient feedback. Entries are welcome from various specialties, including medical, dental, allied health, social care, and digital healthcare solutions. The awards are open across:

United Kingdom
United Arab Emirates
Australia
Germany
Austria

This inclusivity allows healthcare professionals from diverse backgrounds and locations to join in celebrating patient-centric excellence.

Is there a fee to enter?

No, there is no fee to enter the Patient Voice Awards. Participation is entirely free, making it accessible to healthcare providers who are dedicated to patient-centric care and utilising patient feedback to improve their services.

How long are the awards open for?

The Patient Voice Awards are open for submissions from October 31st to December 15th, 2023.

After the submission period ends, our internal awards committee will select the shortlist, and then the judges will determine the winners. The finalists will be announced end of January, with the winners revealed in early February 2024.

Can I submit multiple entries?

You are welcome to enter as many categories as you are eligible for. However, please note that you can only make one submission per category.

How are with winners selected?

Winners are determined through a two-step process. First, we evaluate all nominations to create a shortlist, which will then be shared with an independent panel of judges who will further deliberate to select the winners.

Who are the judges?

We are thrilled to welcome a distinguished panel of experienced industry experts who will play a pivotal role in helping us choose the winners of this year's Patient Voice Awards. Each of them brings unique experiences and knowledge that will serve as a guiding compass in selecting those who share our ethos and are reshaping healthcare by listening and responding to patient voices.

Mr James Fellowes, CEO of DICT8 and a Healthcare and Tech Entrepreneur.
Mr Fellowes is an Experienced Chief Executive Officer with a demonstrated history of working in the hospital & healthcare industry.
Dr Cath Spencer-Smith, Director of Private Practice Ninja and a Consultant Physician in Sport and Exercise Medicine.
Dr Spencer-Smith is an award-winning expert in business and marketing within the realm of private practice.
Mr Christopher Chandler, Consultant Neurosurgeon.
Mr Chandler is an experienced consultant in both adult and paediatric neurosurgery, who leads the Paediatric and Adolescent Neurosurgical Service at King’s College Hospital
Dr David Powell, General Practitioner.
Dr Powell is a highly experienced GP with over 30 years of expertise, including leading a large practice and focusing on program development to improve clinical care and services for patients.
Priv.-Doz.Dr. Harald K. Widhalm, Orthopaedic and Trauma Surgeon.
Priv.-Doz.Dr. Widhalm leads the sports medicine clinic at the Medical University of Vienna and maintains a private practice in Vienna's first district.
Mr Tom Sackville, CEO of the International Federation of Health Plans
Mr Sackville currently chairs the board of trustees for the Family Survival Trust and has previously served as the Parliamentary Under-Secretary of State for Primary Care and Public Health in the United Kingdom.

What are the key judging criteria?

Entries are evaluated on a range of criteria that assess patient satisfaction, engagement, and the excellence of patient-centred care provided by the nominee. Key criteria include:

Volume of reviews: An indication of the nominee's commitment to securing feedback from every patient they see.
Ratings: A measure of the overall patient satisfaction.
Recency of feedback: Highlights the nominee's dedication to continuous collection of current patient insights.
Replies to feedback: Demonstrates the nominee's proactive approach and responsiveness to patient feedback.

The length of the entry isn't what matters most; it's the quality we value. Our aim is to recognise providers who consistently prioritise patient feedback and demonstrate commitment to delivering high-quality care, ensuring that their services are ever-evolving based on patient needs.

INTRODUCING THE WINNERS!

Practice

Enter category ▾

Healthcare Professional

Enter category ▾

Review

Healthcare Innovator

Enter category ▾

Digital Pioneer

Enter category ▾

Medical

Medical

FAQ's